After hours emergency?
As your Strata Manager, we provide an after-hours telephone number to use only in the event of an emergency.
To obtain this number, please call our office on (08) 9335 5877 after office hours and wait for the notice on our answering machine to be redirected to one of our rostered Strata Managers.
Please note that this phone is monitored periodically and all calls will be screened before answering. Please ensure to leave a message with your name, number, the address of the property and the nature of your emergency. If your call meets our criteria for requiring after-hours support (see below), we will return your call as soon as possible.
In the event of a fire – Please call 000 and leave property immediately.
What do we consider an emergency?
- Burst pipes and flooding
- Security gates – If access in/out of the property is obstructed
- Blocked drains/ sewage overflow
- Electrical faults causing damage or endangering lives
- Lift faults (please contact lift operator first in event of emergency)
- Damage caused by storms, fire or flood
- Broken glass
The following would NOT be considered an emergency
and will be attended to during office hours:
and will be attended to during office hours:
- Leaking taps
- Faulty TV reception/antenna problems
- Locked out of your unit (please call a locksmith as we do not hold unit keys)
- Faulty security gate where access to and from the property is not impeded
- Loss of internet connection
- Vandalism, theft, trespassing or noise complaints – Please contact your local police station
- Reticulation Issues
